BenchBite Support

BenchBite Support

Help for location, map results, and BenchBite Pro.

BenchBite helps you find supermarkets, food retailers, and nearby mapped seating and amenities. This page covers the fastest fixes for location permission, missing nearby results, map data issues, and BenchBite Pro purchase restore.

Email support Read privacy page
Location access While Using the App

Nearby results work best when BenchBite has When In Use location permission on iPhone.

Map data OpenStreetMap + Overpass

Temporary data delays or availability issues can affect nearby seating and retailer results.

BenchBite Pro Restore through Apple

Make sure you use the same App Store account and run the restore purchases flow in the app.

Location access

BenchBite works best when you allow When In Use location access so the app can center the map and show nearby results while you are using it.

If you denied permission and want to turn it back on:

  1. Open the iPhone Settings app.
  2. Tap Apps.
  3. Tap BenchBite.
  4. Tap Location.
  5. Choose While Using the App.
You can still use other parts of BenchBite without location access, but nearby features may be less useful or less convenient.

Nearby results are missing or slow to load

If nearby places or seating do not appear right away, try these steps:

  1. Check your internet connection.
  2. Move the map slightly or zoom in.
  3. Use the app’s manual refresh option.
  4. Try again a little later if the map data service is busy.
BenchBite relies on map data from OpenStreetMap and Overpass-based services, so temporary data delays or service availability issues can affect results.

A place or seat looks wrong

BenchBite uses third-party map data. Sometimes a listing may be incomplete, outdated, or inaccurate.

If something looks wrong:

  1. Refresh the map.
  2. Compare the location in Apple Maps.
  3. Report the issue through the map data community if appropriate.

What this usually means

The app is showing the best data it has, but the source map may need an update.

Good next check

Zooming in or re-centering the map can help confirm whether the issue is local data or a stale view.

BenchBite Pro purchases

If you bought BenchBite Pro and the app does not show access correctly:

  1. Make sure you are signed in to the same App Store account used for the purchase.
  2. Open BenchBite.
  3. Use the restore purchases option.
  4. Reopen the app after restore completes.
BenchBite Pro purchases use Apple’s StoreKit and App Store infrastructure. Apple handles payment processing and the restore flow.

If that still does not fix the issue, contact support and include the device details and purchase context listed below.

What to include in a support email

To help troubleshoot quickly, include as much of the following as you can:

Device Your device model

Example: iPhone model or iPad model you used when the issue happened.

Software Your iOS version

Include the version currently installed on your device.

App version The BenchBite app version

This helps match your report to the current release.

Location The city or area you searched in

A rough area is enough for nearby-results issues.

Evidence Screenshots, if helpful

Images can help confirm map state, purchase state, or UI behavior.

Description What happened and what you expected

A short before-and-after explanation is often the fastest way to diagnose an issue.

Privacy

BenchBite may use location while you are using the app so it can center the map and find nearby results.

For the full privacy details, read the privacy page:

Open the BenchBite privacy page

You can deny location access and continue using other parts of the app, although some nearby features may be less useful or less convenient.

Data sources

BenchBite uses Apple platform services together with OpenStreetMap and Overpass-based map data sources.

Apple platform services OpenStreetMap Overpass-based services
OpenStreetMap data is licensed under the ODbL.